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Frequently asked questions
Vacancies
The Village Pantry FAQs
FAQs
The Village Pantry will be a welcoming, community-led space offering surplus food, refills and local products with dignity and care.
The Pantry is open to everyone, and volunteers play a vital role in making it a supportive, fair and respectful place.
What this role involves:
• Welcoming people into The Village Pantry and helping create a friendly, inclusive atmosphere
• Explaining how the Pantry works and answering questions clearly and kindly
• Supporting people to choose items within agreed guidance so the offer remains fair for all
• Assisting with refill stations for dry goods and liquids
• Using the point of sale (POS) system to put refills and local products through the till (full training provided)
• Supporting people who may feel unsure or anxious when accessing the Pantry
• Keeping the space clean, calm and welcoming during sessions
All volunteers will receive:
• A full Pantry induction
• Food safety training
• Training on the point of sale (POS) system
• Guidance on dignity-led support, inclusion and boundaries
• Safeguarding awareness (with enhanced training for Shift Leads)
• Ongoing support from the Vital Village team
Our aim is for The Village Pantry to feel welcoming, respectful and community-led — and for volunteering to feel supported, valued and well-organised.
What skills do I need?
This role is ideal for you if you
• Enjoy interacting with people and putting others at ease
• Are patient, calm and non-judgemental
• Are happy following guidance and using simple systems once trained
Time commitment • Typically 2–3 hour shifts during opening hours
The Village Pantry will be a welcoming, community-led space offering surplus food, refills and local products with dignity and care.
The Pantry is open to everyone, and volunteers play a vital role in making it a supportive, fair and respectful place.
What the role involves:
• Collecting surplus food from local food businesses
• Transporting food safely back to Vital Village
• Logging collections and flagging any issues
• Coordinating with the Pantry team around timings and storage needs
What we provide:
• Clear collection routes and guidance
• Food safety training
• Reimbursement for mileage and reasonable expenses
What skills do I need?
This role is ideal for you
• If you have access to a car and are happy to drive locally
• Are reliable and comfortable working independently
• Can commit to regular or ad-hoc collections, normally in the evenings
Please note we will also check driving licence status.
The Village Pantry will be a welcoming, community-led space offering surplus food, refills and local products with dignity and care.
The Pantry is open to everyone, and volunteers play a vital role in making it a supportive, fair and respectful place.
What the role involves:
• Leading a Pantry session and supporting other volunteers
• Being the main point of contact during a shift
• Ensuring food safety, safeguarding and inclusion standards are followed
• Supporting volunteers with questions or challenges
• Handling any difficult situations calmly and respectfully
• Feeding back to the Pantry Coordinator after sessions
What we provide:
• A full Pantry induction
• Food safety training
• Training on the point of sale (POS) system
• Guidance on dignity-led support, inclusion and boundaries
• Safeguarding awareness (with enhanced training for Shift Leads)
• Ongoing support from the Vital Village team
Our aim is for The Village Pantry to feel welcoming, respectful and community-led — and for volunteering to feel supported, valued and well-organised.
What skills do I need?
Willingness to complete safeguarding training
Previous experience in volunteering, community work or customer-facing roles helpful
Time commitment
1–2 sessions per week (flexible)
The Village Pantry will be a welcoming, community-led space offering surplus food, refills and local products with dignity and care.
The Pantry is open to everyone, and volunteers play a vital role in making it a supportive, fair and respectful place.
What the role involves :
• Receiving surplus food collected that day
• Checking food quality and dates in line with food safety guidance
• Sorting food into appropriate storage (fridge, freezer and shelves)
• Labelling, rotating stock and recording what’s come in
• Preparing the Pantry ready for the next opening session
What we provide:
• A full Pantry induction
Food safety training
• Training on the point of sale (POS) system
• Guidance on dignity-led support, inclusion and boundaries
• Safeguarding awareness (with enhanced training for Shift Leads)
• Ongoing support from the Vital Village team
What skills do I need?
• This role is ideal for you if you prefer practical, behind-the-scenes tasks
• Like being organised and methodical
• Are comfortable following food safety processes (training provided)
Time commitment
Evening shifts, usually 1.5–2 hours
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